NOTICE TO CALIFORNIA RESIDENTS
This California Privacy Notice sets forth the disclosures and rights for California Consumers regarding their Personal Information, as required by the California Consumer Privacy Act of 2018 ("CCPA"), the California Privacy Rights Act of 2020 ("CPRA"), and any implementing regulations adopted thereunder. Terms (including defined capitalized terms) used in this California Privacy Notice have the same meanings given in the CCPA and CPRA and the associated regulations, unless otherwise defined.
EXERCISING YOUR CALIFORNIA RIGHTS
California Consumers have the right to request: (1) that we disclose to you what Personal Information we collect, use, disclose, and sell, including the right to request that we provide to you the categories and specific pieces of Personal Information we have collected about you ("Right to Know"); (2) that we delete the Personal Information we collect about you ("Right to Delete"); (3) that we correct inaccurate Personal Information we hold about you (“Right to Correct”), (4) to opt-out from the sharing of your Personal Information and Sensitive Personal Information to a third party for cross-context behavioral advertising (i.e., targeted advertising) (“Right to Opt-Out of Sharing”), (5) to opt-out from the sale of their Personal Information and Sensitive Personal Information (“Right to Opt-Out of Sale”), and (6) that we limit the use or disclosure of your Sensitive Personal Information to purposes set forth in the statute, including that use which is necessary and anticipated to perform the services or provide the goods reasonably expected by an average consumer who requests those goods or services (“Right to Limit The Use and Disclosure of Sensitive Personal Information”), all subject to the meanings and exceptions set forth in the CCPA and CPRA. More information on each of these rights is below.
In your request, you must provide enough information to allow us to verify you are the person about whom we collected personal information, or their authorized representative. You must also describe your request with enough detail so that we can understand, evaluate and respond to it. We can’t respond to your request if we can’t verify your identity. Making such a request does not require you to create an account with us, and we will only use the information you provide in a request to verify your identity.
Verifying Your Requests
We will take reasonable steps to verify your identity based upon the information you provide and the type of request you are making.
When you exercise your Right to Know, Right to Delete, and/or Right to Correct, we may ask that you provide us with information, beyond your full name, in order to verify your identity and fulfill your request. If we are unable to verify that the individual submitting the request is the same individual about whom we have collected information (or someone authorized by that individual to act on their behalf), we will not be able to process the request. Pursuant to the CPRA, we will not require you to verify your identity, beyond asking for the information necessary to complete your request, when you exercise your Right to Opt-Out of Sharing, Right to Opt-Out of Sale, or Right to Limit the Use and Disclosure of Sensitive Personal Information.
Agents
If you are an authorized representative submitting a request on a user’s behalf, please email your request to privacy@chegg.com per the instructions below. You may also make a request on behalf of your minor child. We will follow up to request a signed, written permission signed by the individual who is the subject of the request authorizing you to make the request on their behalf. The written permission must state your full legal name, the full legal name of the individual who is the subject of the request and needs to be clear about the permission granted. Alternatively, you may, but are not required, to submit a copy of a power of attorney under Probate Code sections 4000-4465. In either case, please also indicate in your email the nature of your request. The consumer’s identity, in addition to your own, will need to be independently verified in order for us to be able to fulfill your request. We may also ask the consumer to directly confirm with us that they provided you permission to submit a request. Please keep in mind that if we do not receive adequate proof that you are authorized to act on the consumer’s behalf, we may deny the request.
Right to Know
California Consumers have the right to know what information we have collected about you (the categories and the specific pieces of information).
If you are a California Consumer and would like to exercise your Right to Know, please submit your request here.
In order to have us provide specific pieces of information, we will require a signed declaration under penalty of perjury that you are the consumer whose Personal Information is the subject of the request.
Right to Delete
California Consumers have the right to request that we delete information we have collected from you. If you are a California Consumer and would like to exercise your Right to Delete, please submit your request here.
Please note that as part of the verification process, once you submit a request to delete, we may follow up and require you to confirm that you want your information deleted.
Right to Correct Inaccurate Information
California Consumers have the right to request that we correct inaccurate information we hold about you. If you are a California Consumer and would like to exercise your Right to Correct, please submit your request here.
Right to Limit the Use and Disclosure of Sensitive Personal Information
As disclosed in the chart below, we may collect certain information which is considered Sensitive Personal Information under California law. This includes race and gender identity. Under the CPRA Regulations, a business must provide the Right to Limit the Use and Disclosure of Sensitive Personal Information only when its use does not fall within the list of exceptions outlined in Sec. 7027(m). Chegg’s use and disclosure of Sensitive Personal Information falls within this list of exemptions and we therefore do not offer an opt-out right at this time.
Do Not Sell My Personal Information or Share for Cross Contextual Behavioral Advertising
California Consumers have the right to opt-out of the sale of your Personal Information or Sensitive Personal Information. Chegg does not sell Personal Information for monetary compensation.
California Consumers also have the right to opt-out of the sharing of your Personal Information or Sensitive Personal Information to a third party for cross-context behavioral advertising (i.e., targeted advertising), whether or not for monetary or other valuable consideration. If you are a California Consumer and would like exercise your Right to Opt-Out of “Sales” or “Sharing” for Cross Contextual Behavioral Advertising, please submit your request here.
Cookie-Based Opt-Outs for Do Not Sell My Personal Information or Share for Cross Contextual Behavioral Advertising
Chegg engages in online advertising practices (and certain analytics or similar activities), which may be considered a “sale” or “share” for cross-context behavioral advertising under the CCPA and CPRA. To opt out of cookies set by 3rd parties that may be considered "sales" or “sharing” under the CCPA and CPRA, please use the footer titled: “DO NOT SELL MY INFO” at the bottom of this webpage.
In addition, the Digital Advertising Alliance offers tools for California consumers to send requests under the CCPA and CPRA to opt out of the sale of personal information by some or all of the participating companies. For more information, please visit: https://www.privacyrights.info/.
Data Retention
We will retain all categories of personal information described in this California Privacy Notice for as long as it is reasonably necessary for the purposes set out in this California Privacy Notice, considering the time period reasonably necessary to: provide our Services to you; fulfill and honor the choices and rights you have requested; comply with our contractual obligations; enforce our Terms of Use for the Services; and comply with legal and regulatory requirements. Except as noted differently within our Services, we retain your personal information while you have an account with us, or while you are using our Services or continuing to visit us.
Notice of Financial Incentive
Under California regulation, certain aspects of our programs, which provide benefits to consumers, may be considered a financial incentive program. We collect personal information from you, such as your contact information (e.g., phone number or email address) to provide the benefits to you, to better serve you, and to fulfill your requests associated with the program. To opt into the programs, you may need to provide certain information and agree to applicable program terms. Please see the terms of the program you are joining for additional description of the program and any additional requirements. Participation in these programs is voluntary, and you can withdraw at any time. To the extent that we provide programs that may be considered a financial incentive because the program is directly or reasonably related to the collection, deletion or retention of consumer personal information, the value is reasonably related to the overall value we receive from the personal information participants provide specific to the program minus the costs and expenses we incur in providing the program.
Right to Non-Discrimination for the Exercise of a Consumer’s Privacy Rights
California consumers have the right to not receive discriminatory treatment for exercising CCPA and CPRA rights. We will not discriminate against you for exercising your CCPA and CPRA rights.
PERSONAL INFORMATION WE COLLECT
The Personal Information we collect about you will depend upon how you use the Services or otherwise interact with us. Accordingly, we may not collect all of the below information about you.
In addition to the below, we may collect and/or use additional types of information and will do so after providing notice to you and obtaining your consent to the extent such notice and consent is required by the CCPA and CPRA.
Category of Personal Information Collected: Identifiers (such as name, address, telephone number, email address, IP address, or account name)
Categories of Sources from which the Information was Collected. We may collect this type of information from:
You
Affiliated Companies
Third parties we partner with to offer services
Third party financial assistance partners
Cookies and Tracking Technologies
Third party social media companies
Third party business partners
Business or Commercial Purpose(s) for which Information is Collected. We may use this type of information to:
Provide the Services and allow you to participate in features we offer
Recognize you across devices
Identify your preferences and tailor content recommendations and offers we display to you
Process your transactions
Verify your identity
Investigate and prevent fraud and other illegal activities or activities that violate our policies
Improve our Services and marketing endeavors
Contact you regarding your use of the Services, and in our discretion, changes to our policies
Facilitate your job search , process your employment application, and prepare related governmental and internal statistics reports
Comply with the law and protecting the safety, rights, property, or security of Chegg, the Services, consumers, and the general public
For internal business purposes
For other purposes disclosed to you at the time you provide your information or otherwise with your consent
Categories of Third Parties to whom this type of Personal Information is Disclosed for a Business Purpose. We may disclose this type of information to:
Instructors
Other Users
Affiliated Companies
Service Providers
Third parties we partner with to offer services
Third party financial assistance partners
Third parties whose features are integrated into the Services, such as social media companies
Third parties with whom we have joint marketing and similar arrangements
Third parties we partner with for contests, sweepstakes, or promotions
Third party advertising and analytics companies
Third parties who may acquire your information as a result of a merger, acquisition or otherwise ownership transition
Other third parties (including government agencies) as required by law or in connection with court proceedings (such as pursuant to subpoenas or court orders)
Third parties when you agree to or direct that we share your information with them
Categories of Third Parties to Whom this Type of Personal Information is Sold or Shared for Cross Contextual Behavioral Advertising Third party advertising, analytics, and other marketing business partners may have access to this data through cookies and similar technologies, and this may be considered a “sale” or “share” under the CCPA and CPRA under certain circumstances.
Category of Personal Information Collected: Any categories of Personal Information described in subdivision (v) of Section 1798.140 (such as name, address, or telephone number)
Categories of Sources from which the Information was Collected. We may collect this type of information from:
You
Affiliated Companies
Third parties we partner with to offer services
Third party financial assistance partners
Cookies and Tracking Technologies
Third party social media companies
Third party business partners
Business or Commercial Purpose(s) for which Information is Collected. We may use this type of information to:
Provide the Services and allow you to participate in features we offer
Recognize you across devices
Identify your preferences and tailor content recommendations and offers we display to you
Process your transactions
Verify your identity
Investigate and prevent fraud and other illegal activities or activities that violate our policies
Improve our Services and marketing endeavors
Contact you regarding your use of the Services, and in our discretion, changes to our policies
Facilitate your job search, process your employment application, and prepare related governmental and internal statistics reports
Comply with the law and protecting the safety, rights, property, or security of Chegg, the Services, consumers, and the general public
For internal business purposes
For other purposes disclosed to you at the time you provide your information or otherwise with your consent
Categories of Third Parties to whom this type of Personal Information is Disclosed for a Business Purpose. We may disclose this type of information to:
Instructors
Other Users
Affiliated Companies
Service Providers
Third parties we partner with to offer services
Third party financial assistance partners
Third parties whose features are integrated into the Services, such as social media companies
Third parties with whom we have joint marketing and similar arrangements
Third parties we partner with for contests, sweepstakes, or promotions
Third party advertising and analytics companies
Third parties who may acquire your information as a result of a merger, acquisition or otherwise ownership transition
Other third parties (including government agencies) as required by law or in connection with court proceedings (such as pursuant to subpoenas or court orders)
Third parties when you agree to or direct that we share your information with them
Categories of Third Parties to Whom this Type of Personal Information is Sold or Shared for Cross Contextual Behavioral Advertising Third party advertising, analytics, and other marketing business partners may have access to this data through cookies and similar technologies, and this may be considered a “sale” or “share” under the CCPA and CPRA under certain circumstances.
Category of Personal Information Collected: Protected classification characteristics (such as race, age and gender)
Categories of Sources from which the Information was Collected. We may collect this type of information from:
You
Business or Commercial Purpose(s) for which Information is Collected. We may use this type of information to:
Provide the Services and allow you to participate in features we offer
Identify your preferences and tailor content recommendations and offers we display to you
Investigate and prevent fraud and other illegal activities or activities that violate our policies
Improve our Services and marketing endeavors
Facilitate your job search, process your employment application, and prepare related governmental and internal statistics reports
Comply with the law and protect the safety, rights, property, or security of Chegg, the Services, consumers, and the general public
For internal business purposes
For other purposes disclosed to you at the time you provide your information or otherwise with your consent
Categories of Third Parties to whom this type of Personal Information is Disclosed for a Business Purpose. We may disclose this type of information to:
Instructors
Other users
Third party service providers
Affiliated Companies
Third parties whose features are integrated with the Services, such as social media companies
Third party advertising and analytics companies
Third parties with whom we have joint marketing and similar arrangements
Law enforcement, government entities, or others if required by law or in connection with court proceedings (such as pursuant to subpoenas or court orders)
Third parties who may acquire your information as a result of a merger, acquisition, or other ownership transition;
Third parties when you agree to or direct that we share your information with them
Categories of Third Parties to Whom this Type of Personal Information is Sold or Shared for Cross Contextual Behavioral Advertising Third party advertising, analytics, and other marketing business partners may have access to this data through cookies and similar technologies, and this may be considered a “sale” or “share” under the CCPA and CPRA under certain circumstances.
Category of Personal Information Collected: Commercial information (such as what you purchase or consider purchasing and other requests you make)
Categories of Sources from which the Information was Collected. We may collect this type of information from:
You
Affiliated Companies
Third parties we partner with to offer services
Third party financial assistance partners
Cookies and Tracking Technologies
Third party social media companies
Third party business partners
Business or Commercial Purpose(s) for which Information is Collected. We may use this type of information to:
Provide the Services and allow you to participate in features we offer
Identify your preferences and tailor content recommendations and offers we display to you
Process your transactions
Verify your identity
Investigate and prevent fraud and other illegal activities or activities that violate our policies
Improve our Services and marketing endeavors
Comply with the law and protecting the safety, rights, property, or security of Chegg, the Services, consumers, and the general public
For internal business purposes
For other purposes disclosed to you at the time you provide your information or otherwise with your consent
Categories of Sources from which the Information was Collected. We may collect this type of information from:
Affiliated Companies
Service Providers
Third parties we partner with to offer services
Third parties whose features are integrated into the Services, such as social media companies
Third parties with whom we have joint marketing and similar arrangements
Third party advertising and analytics companies
Third parties who may acquire your information as a result of a merger, acquisition or otherwise ownership transition
Other third parties (including government agencies) as required by law or in connection with court proceedings (such as pursuant to subpoenas or court orders)
Third parties when you agree to or direct that we share your information with them
Categories of Third Parties to Whom this Type of Personal Information is Sold or Shared for Cross Contextual Behavioral Advertising Third party advertising, analytics, and other marketing business partners may have access to this data through cookies and similar technologies, and this may be considered a “sale” or “share” under the CCPA and CPRA under certain circumstances
Category of Personal Information Collected: Internet or other electronic network activity information (such as browsing history, buttons you click, and pages you visit on our Services)
Categories of Sources from which the Information was Collected. We may collect this type of information from:
You
Cookies and Tracking Technologies
Third party social media companies
Business or Commercial Purpose(s) for which Information is Collected. We may use this type of information to:
Provide the Services and allow you to participate in features we offer
Recognize you across devices
Identify your preferences and tailor content recommendations and offers we display to you
Process your transactions
Provide information on products/services we think you may be interested in
Verify your identity
Investigate and prevent fraud and other illegal activities or activities that violate our policies
Improve our Services and marketing endeavors
Contact you regarding your use of the services and, in our discretion, changes to our policies
Comply with the law and protecting the safety, rights, property, or security of Chegg, the Services, consumers, and the general public
For internal business purposes
For other purposes disclosed to you at the time you provide your information or otherwise with your consent
Categories of Third Parties to whom this type of Personal Information is Disclosed for a Business Purpose. We may disclose this type of information to:
Affiliated Companies
Service Providers
Third parties whose features are integrated into the Services, such as social media companies
Third parties with whom we have joint marketing and similar arrangements
Third party advertising and analytics companies
Third parties who may acquire your information as a result of a merger, acquisition or otherwise ownership transition
Other third parties (including government agencies) as required by law or in connection with court proceedings (such as pursuant to subpoenas or court orders)
Third parties when you agree to or direct that we share your information with them
Categories of Third Parties to Whom this Type of Personal Information is Sold or Shared for Cross Contextual Behavioral Advertising Third party advertising, analytics, and other marketing business partners may have access to this data through cookies and similar technologies, and this may be considered a “sale” or “share” under the CCPA and CPRA under certain circumstances.
Category of Personal Information Collected: Sensory data (such as audio, video, or pictorial information)
Categories of Sources from which the Information was Collected. We may collect this type of information from:
You
Service providers
Business or Commercial Purpose(s) for which Information is Collected. We may use this type of information to:
Provide the Services and allow you to participate in features we offer
Verify your identity
Facilitate your job search, process your employment application, and prepare related governmental and internal statistics reports
Investigate and prevent fraud and other illegal activities or activities that violate our policies
Comply with the law and protecting the safety, rights, property, or security of Chegg, the Services, consumers, and the general public
For internal business purposes
For other purposes disclosed to you at the time you provide your information or otherwise with your consent
Categories of Third Parties to whom this type of Personal Information is Disclosed for a Business Purpose. We may disclose this type of information to:
Instructors
Other users
Affiliated Companies
Service Providers
Third parties who may acquire your information as a result of a merger, acquisition or other ownership transition
Other third parties (including government agencies) as required by law or in connection with court proceedings
Third parties when you agree to or direct that we share your information with them
Categories of Third Parties to Whom this Type of Personal Information is Sold or Shared for Cross Contextual Behavioral Advertising We do not “sell” or “share” this information with third parties for cross-context behavioral advertising (i.e. targeted advertising).
Category of Personal Information Collected: Professional or employment-related information
Categories of Sources from which the Information was Collected. We may collect this type of information from:
You
Third party social media companies
Service providers
Business or Commercial Purpose(s) for which Information is Collected. We may use this type of information to:
Provide the Services and allow you to participate in features we offer
Identify your preferences and tailor content recommendations and offers we display to you
Verify your identity
Investigate and prevent fraud and other illegal activities or activities that violate our policies
Improve our Services and marketing endeavors
Contact you regarding your use of the Services, and in our discretion, changes to our policies
Facilitate your job search, process your employment application, and prepare related governmental and internal statistics reports
Comply with the law and protecting the safety, rights, property, or security of Chegg, the Services, consumers, and the general public
For internal business purposes
For other purposes disclosed to you at the time you provide your information or otherwise with your consent
Categories of Third Parties to whom this type of Personal Information is Disclosed for a Business Purpose. We may disclose this type of information to:
Instructors
Other Users
Affiliated Companies
Service Providers
Third parties we partner with to offer services
Third party financial assistance partners
Third parties whose features are integrated into the Services, such as social media companies
Third parties we partner with for contests, sweepstakes, or promotions
Third party advertising and analytics companies
Third parties who may acquire your information as a result of a merger, acquisition or otherwise ownership transition
Other third parties (including government agencies) as required by law or in connection with court proceedings (such as pursuant to subpoenas or court orders)
Third parties when you agree to or direct that we share your information with them
Categories of Third Parties to Whom this Type of Personal Information is Sold or Shared for Cross Contextual Behavioral Advertising We do not “sell” or “share” this information with third parties for cross-context behavioral advertising (i.e. targeted advertising).
Category of Personal Information Collected: Education Information
Categories of Sources from which the Information was Collected. We may collect this type of information from:
You
Business or Commercial Purpose(s) for which Information is Collected. We may use this type of information to:
Provide the Services and allow you to participate in features we offer
Identify your preferences and tailor content recommendations and offers we display to you
Facilitate your job search, process your employment application, and prepare related governmental and internal statistics reports
Investigate and prevent fraud and other illegal activities or activities that violate our policies
Improve our Services and marketing endeavors
Comply with the law and protecting the safety, rights, property, or security of Chegg, the Services, consumers, and the general public
For internal business purposes
For other purposes disclosed to you at the time you provide your information or otherwise with your consent
Categories of Third Parties to whom this type of Personal Information is Disclosed for a Business Purpose. We may disclose this type of information to:
Instructors
Other Users
Affiliated Companies
Service Providers
Third parties who may acquire your information as a result of a merger, acquisition or other ownership transition
Other third parties (including government agencies) as required by law or in connection with court proceedings
Third parties when you agree to or direct that we share your information with them
Categories of Third Parties to Whom this Type of Personal Information is Sold or Shared for Cross Contextual Behavioral Advertising We do not “sell” or “share” this information with third parties for cross-context behavioral advertising (i.e. targeted advertising).
Category of Personal Information Collected: Inferences drawn from other personal information (such as preferences, characteristics, predispositions, and behaviors)
Categories of Sources from which the Information was Collected. We may collect this type of information from:
You
Tracking Technologies
Third party social media companies
Third party business partners
Business or Commercial Purpose(s) for which Information is Collected. We may use this type of information to:
Provide the Services and allow you to participate in features we offer
Identify your preferences and tailor content recommendations and offers we display to you
Investigate and prevent fraud and other illegal activities or activities that violate our policies
Improve our Services and marketing endeavors
Comply with the law and protecting the safety, rights, property, or security of Chegg, the Services, consumers, and the general public
For internal business purposes
For other purposes disclosed to you at the time you provide your information or otherwise with your consent
Categories of Third Parties to whom this type of Personal Information is Disclosed for a Business Purpose. We may disclose this type of information to:
Affiliated Companies
Service Providers
Third party advertising and analytics companies
Third parties whose features are integrated into the Services, such as social media companies
Third parties with whom we have joint marketing and similar arrangements
Third parties who may acquire your information as a result of a merger, acquisition or other ownership transition
Other third parties (including government agencies) as required by law or in connection with court proceedings
Third parties when you agree to or direct that we share your information with them
Categories of Third Parties to Whom this Type of Personal Information is Sold or Shared for Cross Contextual Behavioral Advertising
Third party advertising, analytics, and other marketing business partners may have access to this data through cookies and similar technologies, and this may be considered a “sale” or “share” under the CCPA and CPRA under certain circumstances
QUESTIONS AND CONTACT INFORMATION
Chegg, Inc.
Attn: Privacy Team
3990 Freedom Circle
Santa Clara, CA 95054
privacy@chegg.com
Other California Rights
California residents have the right to request from companies conducting business in California certain information relating to third parties to which the company has disclosed certain categories of personal information during the preceding year for the third parties’ direct marketing purposes. Alternatively, the law provides that a company may comply, as Chegg does, by disclosing in its privacy policy that it provides consumers choice (opt-out or opt-in) regarding sharing personal information with third parties for those third parties’ direct marketing purposes, and information on how to exercise that choice. Chegg will provide you choice prior to sharing your personal information with third parties for their direct marketing purposes. If you do not opt-in or if you choose to opt-out at the time Chegg offers that choice, we will not share your personal information with that third party for its direct marketing purposes.
California customers may request further information about our compliance with this law by e-mailing privacy@chegg.com or writing to us at Chegg, Inc., Attn: Privacy Team, 3990 Freedom Circle, Santa Clara, California 95054. You must put the statement “Your California Privacy Rights” in the subject field of your email or in the address line of your envelope. You must include your name, street address, city, state, and ZIP code. We are not responsible for notices that are not labeled or sent properly, or do not have complete information.
